Articulate 360 Logs and Your Privacy

Article Last Updated

This article applies to:

Sometimes, we may ask you to share Articulate 360 logs from your computer to help troubleshoot a problem. We want to be transparent about the data we request, and we want you to feel comfortable sharing it with us. We respect you and your privacy. Here's what's included when you send us your logs and what we do with it.

What’s in Articulate 360 Logs

Articulate 360 Error Logs

Articulate 360 logs list error messages and event notifications from Articulate apps. The log files are named after Articulate apps or features and start with  the words below followed by the date (Ex. Peek_20220206_085852.log):

  • Articulate360
  • ClosedCaptionsEditor
  • DesktopApp
  • DesktopApplication
  • DesktopService
  • Engage
  • InstallerService
  • NetworkEvents
  • Peek
  • Presenter
  • PublishToMp4
  • Quizmaker
  • Replay
  • Storyline
  • Studio
  • Timeline

Articulate 360 logs may include your name, Articulate ID (email address), file names for your Articulate 360 projects, including Storyline 360 team slides or those published to Review 360, and file paths for those projects.

Note: You can delete logs from your Articulate 360 desktop app. See this article for more details on deleting logs.

Windows Event Logs

The following Windows event logs record events that occur on your machine. They store system, security, and application notifications. Event logs help diagnose system problems and predict potential issues.

Application.evtxEvents triggered by installed apps or programs
HardwareEvents.evtxEvents related to hardware
Internet Explorer.evtxEvents recorded by Internet Explorer
Microsoft-Windows-Windows Defender Operational.evtxEvents from Microsoft Defender Antivirus
OAlerts.evtxAlerts generated by Microsoft Office apps
System.evtxEvents logged by Windows system components

Event logs might contain your email address, computer name, and user name.

Windows System Logs

The following Windows system logs store hardware and software info about your computer. They list installed applications, file paths, group policies, system info, and Windows updates.

computer-info.logInformation about the computer, such as the operating system, manufacturer, model, and processor
devices.logHardware devices connected to the computer
directx.logMultimedia devices related to Microsoft DirectX
environment-variables.logSystem information, such as file paths, directories for temporary files, and app-specific options
folders.logFile paths for system and user folders
group-policy.logDefinition of the user's security access on the computer
products.logPrograms or apps currently installed
updates.logWindows updates currently installed

System logs include your computer name and user name, which could be considered personal information if they include, for example, your full name.

What We Do with Your Logs

We only use your logs to troubleshoot problems you report with Articulate apps. We then delete your logs from our system when we resolve the issue and close your case. Your logs are temporarily stored on our servers with your support case and are deleted after 180 days.