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Articulate 360: Script to Remove Local User Data for Articulate 360 Apps on a Windows PC

Article Last Updated

This article applies to:

Storyline 360, Studio 360, Replay 360, Articulate 360 Desktop App, Peek 360

Follow these steps only when advised by Articulate Support.

  1. Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing Quit.
  2. Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
  3. Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
  4. Right-click the 360cleanup.bat file and choose Run as administrator. The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
  5. Reboot your computer.
  6. Download the latest Articulate 360 desktop app here: https://id.articulate.com/redirect/downloads
  7. Right-click the articulate-360.exe file and choose Run as administrator.
  8. Launch the Articulate 360 desktop app and click Install beside each authoring app you want to install.
  9. Reboot your computer and test your Articulate apps.