How We Manage Feature Requests

Have you shared suggestions for new features you’d love to see added to Articulate software? Well, we love hearing from you! And your feature requests help us understand what you’d find useful.

If you’re wondering what happens when you submit a feature request, here’s our process:

1. Feature requests start with our support team. First, we check if there’s already a way to do what you’re asking. If there is, we’ll let you know. If not, we go to step 2.

2. We bring the request to our product development team. We’ll get as much detail as possible to tell the story behind the request. It helps if you can describe what problem the feature would solve, how the current situation is impacting your productivity, or how you’re currently working around it.

3. Our product development team collects and analyzes all customer requests to plan and prioritize features alongside their queue of bug fixes, new features already on the roadmap, and other projects. If a new feature makes it onto the roadmap, our team designs, develops, and tests it. And when it’s ready, we share the good news!

Keep sending us your great ideas by submitting a feature request or posting in the E-Learning Heroes community.