How We Provide Customer Support
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Our first passion is building great e-learning tools and services that you love. A close second is helping you succeed! We have several ways for you to get help when you need it. Check out these options:
Training Webinars
Are you an Articulate 360 subscriber? You get unlimited access to live online training with industry experts, such as Tom Kuhlmann. Grow your e-learning design skills and learn more about Articulate apps.
If you’re not yet an Articulate 360 subscriber, you can sign up for a free 30-day trial, which includes training webinars plus our award-winning authoring apps, 17+ million royalty-free course assets, a project review app, and more.
Tutorials
Have a how-to question? Master every feature with our helpful user guides and video tutorials.
Articles
Check out our knowledge base for instant answers. It’s organized by product and tagged with keywords so you can find the help you need right away.
Each product has a technical support page with an article directory, system requirements, the latest release notes, and more. For example, see Storyline 360.
Forum Discussions
We don’t limit you to receiving support from our staff. Our E-Learning Heroes community has over 700,000 members from around the world who share tips, creative design ideas, sample courses, and helpful feedback every day.
Start a discussion to get insight and guidance from other community members. Our staff also participates in the community to provide technical assistance where needed.
Live Chats
Articulate 360 Teams subscribers have an added benefit of live chats with our support staff, available 24 hours a day, 5 days a week. We can immediately start working with you on the next steps for any issue you face, including support for Reach 360.
24/7 Email Support
Get personal email support from our staff 24 hours a day, 7 days a week. Submit a case, and we’ll respond right away. Email support allows us to keep track of your case history, and with your permission, we can even test your project files to solve the problem faster. We keep all of your information private, and we delete any files you send as soon as we finish troubleshooting.
Bonus: Articulate 360 Teams subscribers get priority response times for help with Articulate 360 and Reach 360.
Do you offer phone support?
We work hard to provide the best and most efficient support experience we can. We don’t have a call center, but we’re happy to schedule a live web conference when real-time communication is needed.
The bottom line is that we want you to succeed and to love our products as much as we do. Let us know how we can help!