Peek 360 for Windows: How to Fix Unexpected or Erratic Behavior

If Peek 360 for Windows is malfunctioning, follow the steps below for your version of Microsoft Windows:

• Windows 11
• Windows 10

Windows 11

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

1. Temporarily turn off User Account Control (UAC) and reboot your computer.
2. Right-click the Peek 360 icon in your computer's system tray (by the clock) and choose Quit.
3. Right-click the Start button, then select Apps and Features.
4. Scroll to Articulate Peek 360 from your list of apps, click the three vertical dots beside it, and select Uninstall.
5. Reboot your computer.
6. Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or double-clicking the shortcut on your desktop.
7. Click the Install button next to Peek 360. A fresh copy of Peek 360 will automatically install.

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

1. Type Turn Windows features on or off in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
2. Click Turn Windows features on or off in the search results.
3. Mark the box for .NET Framework 4.8 Advanced Services if it's not already selected and click OK.

Windows 10

You'll need administrative privileges and an active internet connection to install software properly. You may need to ask your IT staff for help with these steps.

1. Temporarily turn off User Account Control (UAC) and reboot your computer.
2. Right-click the Peek 360 icon in your computer's system tray (by the clock) and choose Quit.
3. Right-click the Start button, then select Apps and Features.
4. Select Articulate Peek 360 from your list of apps and click Uninstall.
5. Reboot your computer.
6. Open your Articulate 360 desktop app by clicking the icon in your computer's system tray (by the clock) or double-clicking the shortcut on your desktop.
7. Click the Install button next to Peek 360. A fresh copy of Peek 360 will automatically install.

If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:

1. Type Turn Windows features on or off in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
2. Click Turn Windows features on or off in the search results.
3. Mark the box for .NET Framework 4.8 Advanced Services if it's not already selected and click OK.