Reach 360: FAQs

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General

What is Reach 360 and how is it different from an LMS?

Reach 360 is a frictionless LMS to distribute training content quickly and easily. It was built to do a different job: help modern organizations deliver fast-moving, fast-changing training content that needs to get to learners quickly. 

Unlike a traditional LMS, Reach 360 requires no implementation time—it's already a part of your Articulate 360 Teams subscription. All you have to do is create training, publish it to Reach 360, and invite learners. It's ideal for rapidly deploying training content to learners. Plus, its intuitive user and content management will save your admins time.

Do I need an LMS to use Reach 360?

No, Reach 360, as part of your Articulate 360 Teams subscription, lets you quickly deploy training to your entire organization. You'll create training in Rise 360 and Storyline 360 and publish it to Reach 360 to deploy for your learners without having to switch to a different platform.

Does Reach 360 require a separate subscription? 

The Reach 360 Starter plan is included in every Articulate 360 Teams subscription, with room for 300 active learners per year. If you have more than 300 active learners, you can subscribe to Reach 360 Pro. Contact one of our learning experts at sales@articulate.com to help you find the plan that's right for you.

You can see your current Reach 360 active learner count on the Manage Subscription tab

What is an active learner?

Reach 360 is tailored to your needs with flexible active learner pricing. An active learner is a unique learner with training activity in each 30-day period after your annual term starts (with the additional days included in the final period). That means each learner is only counted when they actually begin the first lesson of a course or take a microlearning. They don't have to complete the training to be counted as an active learner.  

How do I try Reach 360?

Reach 360 is part of Articulate 360 Teams. Just start a 30-day trial to try it out. 

I'm already an Articulate 360 Teams subscriber, how do I add Reach 360?

Existing Articulate 360 Teams subscribers can activate Reach 360 from the Manage Subscription tab.

What happens to my data when my Reach 360 trial/subscription expires?

When you deactivate Reach 360, we keep your content for up to six months, even if you keep your Articulate 360 subscription active. If you'd prefer we delete your data as soon as your subscription ends, let us know and we'll take care of it right away.

Can I sell training from Reach 360?

Reach 360 is a zero-implementation LMS for your e-learning content and isn't designed to be a selling platform for your courses.

Does Reach 360 offer question-level reporting?

Yes. Reports are available at the question and individual learner levels.

Can my Articulate 360 team have more than one Reach 360 instance? What if I'm a member of multiple Articulate 360 teams?

Each Articulate 360 team can have only one Reach 360 instance associated with their account. If you're an admin or seatholder on multiple Articulate 360 teams, each with a Reach 360 instance, you'll be prompted to select which you'd like to access when clicking Reach 360 on your dashboard.

Manage Users

Can I bulk upload learners? Can learners self-register?

Yes! In the Manage tab of Reach 360 you can upload multiple learners at once. If you enable self-registration, you can provide learners with a sign-up link so they can register on their own.

Can I create distinct learner groups?

Yes! Reach 360 comes with group management features so you can provide tailored content to different learner groups. You can also create custom libraries and control content visibility based on group membership.

If a seatholder or admin is deleted from my Articulate 360 team, what happens to the user in Reach 360?

Seatholders and admins you've added to Reach 360 are users until you delete them from your Articulate 360 team. If you delete them from your Articulate 360 team and then invite them as a Reach 360 learner with the same email address, all their training information will be retained.

Customization and Integration

Can I customize Reach 360 with my branding?

In your Reach 360 settings, you can add a company logo and set your brand color. Reach 360 also supports custom subdomains (the part of the URL that appears before reach360.com i.e. glivy.reach360.com) You can request a subdomain when you sign up. Have an idea for additional customization options? We'd love to hear from you.

Does Reach 360 have an API? Does it integrate with other business tools?

Yes! Reach 360 has a robust API. It also integrates with Zapier and Slack.

Can I localize the Reach 360 user interface?

Not at this time. However, you can localize content authored in Storyline 360 and Rise 360.

Manage Training

How do I publish content from Storyline 360 and Rise 360 to Reach 360?

Content creators and collaborators just have to select the Reach 360 option when publishing their content. From there, a Reach 360 admin completes the publishing process.

Is there a size limit for content I submit or import?

Whether submitting directly or importing third-party training, content packages must be less than 5GB.

How do I update Reach 360 content?

When authors make changes in Rise 360 or Storyline 360 to previously published training and submit that content for publication, Reach 360 recognizes the updated content and prompts admins to publish the new changes.

Copies of Rise 360 training are treated as new content when submitted. For Storyline 360, you can't use "Save As" copies of projects to submit updates.

How does Reach 360 handle learner inactivity in reports? Is there a timeout?

Reach 360 checks for inactivity in 15-minute intervals. If the learner isn’t “active” in the window or on the tab where the course is, the time isn't counted in their activity for that course. The report stops counting duration after 15 minutes of inactivity. Admins may see more than one session in the activity report if there was inactivity that caused the duration timer to start over.

Does Reach 360 offer version control for training?

Reach 360 doesn't offer version control for training at this time.

Can I import third-party training content into Reach 360?

Absolutely! You can import third-party content from the Course section of the Manage tab. Third-party training must be exported in SCORM 2004 or SCORM 1.2 format.

Technical and Support

Which web browsers are supported?

Reach 360 works with most modern browsers. See this article for all Reach 360 technical specifications.

Do I need to add any domains to my allowlist?

Port 443 is necessary to use Reach 360. And if your firewalls are blocking access, ask your IT staff to add reach360.com to your allowlist. See this article for details.

How do I log in to Reach 360?

Articulate 360 admins and seatholders can access Reach 360 from their Articulate 360 dashboard or the site URL. Learners can access Reach 360 only via the site URL, using the credentials they established when creating their account. Learners can use Google Authentication to log in as long as their email address matches their login credentials.

What technology are we using to authenticate users?

Reach 360 authors and admins use Articulate 360's strong default settings to log in. Learners also have the option of authenticating with Google.

Does Reach 360 support SSO?

Yes! Reach 360 supports SSO for organizations using SAML authentication

How can I reach the support team for Reach 360 issues?

Submit a case or chat at https://articulate.com/support/contact/case.