Reach 360: Fix Sign-in Issues

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Having trouble signing in to Reach 360? Don’t worry, here are a few reasons you might be experiencing issues, along with tips to get you back on track.

First things first, try a few general cache-clearing methods: clear your browser's history, quit and restart your browser, and/or reboot your computer. If none of those actions work, then keep reading.

Your Internet Connection is Down

Into every life, a little internet downtime must fall. Check your connection and make sure the device you’re using to access Reach 360 is still online.

Articulate 360 is Experiencing a Service Outage

While we strive to deliver dependable service, sometimes even we can experience internet issues. Visit to see if Articulate 360 is down or partially down. Click Subscribe to Updates if you'd like to receive notifications of status changes.

A Firewall is Blocking Access

We get it, security is key for any organization. That’s why we’ve made this handy list of ports and sites for your network administrator to unblock or add to your allowlist so you can keep enjoying the full Reach 360 experience.

Your Login Credentials are Incorrect

Admins and authors, your Reach 360 login is the same as your Articulate 360 login. This is the same email address and password you use for the E-Learning Heroes community. If you don't remember your password, you can reset it here. Once logged in, you can access Reach 360 from your Articulate 360 dashboard. If that's not working, try signing out and signing back in. Still stuck? Contact us and we'll help you out. 

Learners, if you’ve forgotten your login credentials, just click the Forgot Password link under the Sign In button on the Reach 360 login page. If you have multiple email addresses, make sure you’re using the one verified in your Reach 360 profile to log in. 

Was your account created via Google Authentication? Make sure you’re using the email address that matches your Google ID.

Note: If you enter the wrong password 20 times in a row, we temporarily lock your account. This is a security precaution in case someone attempts to guess your password. A locked account automatically unlocks after an hour so you can sign back in. You may reset your password to log in immediately.

Still can’t log in? Please contact your Reach 360 admin for help.