Rise 360: How to Add Closed Captioning to a Video

Make your videos accessible in Rise 360 by adding closed captions and subtitles, importing a caption file for each language you want to support. Here’s how it works. 

1. Preparing Your Caption Files
2. Adding Closed Captioning to a Video
3. Downloading and Deleting Caption Files

Preparing Your Caption Files 

Rise 360 supports VTT files generated by third-party captioning services, such as YouTube, Amara, and 3PlayMedia. Here are some tips to make sure your caption files are properly formatted.

• When entering a timestamp for your caption, use a format of hours:minutes:seconds.milliseconds, with hours, minutes, and seconds having two digits and milliseconds having three. For example: 00:00:05.001 → 00:00:08.200
• Rise 360 supports bold, italic, and underline formatting in caption files as well as voice tags to indicate which person is speaking. All other formatting tags, such as font and font color, will be ignored. 
• A caption will automatically wrap if it’s too long to fit on a single line. However, if you need a caption to break at a specific point, add one line break in your caption file in the appropriate place.
• On the other hand, if you need to split a caption into two separate caption boxes that display simultaneously, add two line breaks in your caption file. You might do this when two people are speaking and you want each speaker’s dialogue to display in its own caption box.
• If some letters or characters in your captions are unexpectedly replaced by symbols, make sure your caption files are encoded for UTF-8.
• Closed captions won't display when you're viewing a course from your local hard drive, only when they're hosted on a web server or LMS.

Tip: In a hurry? Create a .vtt file in a snap by uploading your video to YouTube and using their automatic captioning feature (this works on private and public videos). Once captions have been generated, export the .vtt file. Keep in mind that automatic captions are created by machine algorithms and may not be as accurate as a professional captioning service. 

Adding Closed Captioning to a Video

1. Hover over a video block or an interactive block with a video (including those in business content lessons) to access the left-hand design toolbar. Click the Content icon.
2. For the video that you want to add captions to, click Edit and select Manage captions.
3. Enter the language you’d like to upload in the Add a new cc file field and select it from the list.
4. Click Upload CC File and select the corresponding .vtt file. 
5. Add additional languages by repeating the previous two steps. There's no limit to the number of languages you can add.
6. To remove an uploaded file, hover over the language in the list and click the trash icon that appears.
7. Now, when you or your learners play the video, you can select a caption language from the CC button.

Downloading and Deleting Caption Files

1. Hover over the block to access the left-hand design toolbar. Click the Content icon.
2. Click Edit next to the video and select Manage captions.
3. In the captions list, hover over a language to see the download and delete icons. 
4. Click the Download icon to download the .vtt file. If the file opens in a new window instead of downloading, right-click the icon and select Save Link As to save it as a file.  
5. Click the trash can icon to delete the associated caption file.