Storyline 3: Unable to Activate

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If you're unable to activate Storyline 3, see the following reasons and solutions.

Activate Button Is Grayed-Out

If the Activate button is grayed-out even after entering your serial number, verify that you're using the exact serial number found in your product confirmation email. We recommend copying and pasting the serial number into the activation form to avoid mistyping it.

Error: Invalid Serial Number

If you encounter an "invalid serial number" error message, see this article.

Verify That Your Serial Number Is for the Right Product

Verify that you're using a serial number that corresponds to product you're trying to activate. Articulate serial numbers use the following format (where "X" represents either an upper-case letter or a number):

ProductSerial Number Format
Articulate Storyline 3SL3-XXXXX-XXXXX-XXXX-XXXX
Articulate Storyline 2SL2-XXXXX-XXXXX-XXXX-XXXX
Articulate Storyline 1SL1-XXXXX-XXXXX-XXXX-XXXX
Articulate Studio '13 ProfessionalSP4-XXXXX-XXXXX-XXXX-XXXX
Articulate Studio '13 StandardSS4-XXXXX-XXXXX-XXXX-XXXX
Articulate Presenter '13AP7-XXXXX-XXXXX-XXXX-XXXX
Articulate Quizmaker '13QM4-XXXXX-XXXXX-XXXX-XXXX
Articulate Engage '13EN3-XXXXX-XXXXX-XXXX-XXXX
Articulate Presenter '09AP6-XXXXX-XXXXX-XXXX-XXXX
Articulate Quizmaker '09QM3-XXXXX-XXXXX-XXXX-XXXX
Articulate Engage '09EN2-XXXXX-XXXXX-XXXX-XXXX
Articulate Video Encoder '09VE1-XXXXX-XXXXX-XXXX-XXXX

Serial Number and Activation Code Are Different Things

If you're using manual activation, be aware that the serial number and the activation code are different things. First, enter your serial number in the format shown above, then enter the activation code that was emailed to you. The activation code is a longer text string than the serial number.

Error: The Activation Code You Entered Is Invalid

If you encounter an error message stating that "the activation code you entered is invalid," see this article for solutions.