Storyline 360: Recover Corrupt Project Assets

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A computer crash or other unexpected event doesn't have to derail your project. Storyline 360 detects project assets that may have been corrupted—such as images, videos, and picture fills—and lets you know so you can recover them. Here's how the asset recovery feature works.

Step 1: Run the Corrupt Assets Recovery Process

The next time you open a project after the January 2024 update, Storyline 360 identifies any corrupt assets and then asks if you'd like to try to recover them—as shown below.

"Some assets are causing a problem" dialog in Storyline 360.

Click Yes to continue. Once the recovery process is complete, you can open the project.

Step 2: Manually Remove Any Unreadable Assets

If there are any unreadable assets, Storyline 360 tells you what they are and where to find them in the project—as shown below.

"Could not recover assets" dialog in Storyline 360.

Go to the slide with the unreadable asset, delete or re-add the asset, then save the project. Unreadable assets display a "Missing [asset]" box—as shown below.

"Missing [asset]" box in Storyline 360.

Tip: While file corruption can happen for many reasons, these best practices for managing project files and assets can reduce the risk.