Storyline and Studio: Compatibility View in Internet Explorer Isn't Supported

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Note: We stopped supporting Internet Explorer (IE11) in 2022. Read this article to learn more about this change.

If your courses are blank or they play erratically in Internet Explorer, it might mean you're using Compatibility View. Storyline and Studio courses are supported in Internet Explorer 11. However, they won't work with Compatibility View, since it mimics Internet Explorer 7.

To ensure courses work properly, turn off Compatibility View on your local computer and ask your LMS provider to add a compatibility meta tag to their headers, as described here.

Turn Off Compatibility View

  1. In Internet Explorer, click the gear icon (or the Tools menu if it’s visible) and choose Compatibility View settings.
  2. Select the URL for your website or LMS in the compatibility list, then click Remove.
  3. If you're using an intranet, such as SharePoint, to host your courses, uncheck Display intranet sites in Compatibility View.
  4. Click Close.

If you can’t turn off Compatibility View in Internet Explorer, consider switching to another browser, such as Microsoft Edge or Firefox.

Ask Your LMS Provider to Add a Compatibility Meta Tag

If your courses still won't work in Internet Explorer after turning off Compatibility View, it's possible that your LMS provider is forcing courses to play in compatibility mode. Many LMSs open courses in iframes, which allows the LMS to control the compatibility setting. To fix erratic behavior in Internet Explorer, ask your LMS provider to add this line of code to their HTML headers:

<meta http-equiv="x-ua-compatible" content="IE=edge" />