Storyline and Studio: Media Doesn't Autoplay in Safari

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Apple no longer allows media to autoplay in Safari 11+. As a result, an audio clip or a video that has audio might not work on the first slide of a Storyline or Studio course. This article explains how to update your courses so learners have the best experience in Safari.

How to Make Media Work in Safari

We added support for Apple's new autoplay policy to Storyline and Studio. To publish new courses that work in Safari, install the latest software update. Click here for Storyline 360 and Studio 360 updates. Click here for Storyline 3, Storyline 2, and Studio '13 updates.

To make existing courses compatible with Safari without republishing them, simply scan them with our mass update tool.

What Learners Can Expect

Learners using Safari will see a play button when they launch or resume a course with audio or video on the first slide. Clicking the play button starts the course and allows the media to play. Audio and video on other slides should play as expected (unless your slides are set to advance automatically without user interaction).

Tip: As of July 2021, you can customize the play button screen by adding a course cover photo.