Storyline 360 Team Slides: Unable to Connect to Articulate 360

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If you see this error message when uploading or downloading team slides in Storyline 360, review the reasons and solutions below.

We are unable to connect to Articulate 360. Please check your connection and try again.



You’re disconnected from the internet.

Connect to the internet and try again.

Articulate 360 is down or partially down.

Visit to see if Articulate 360 is experiencing an outage. Click the Subscribe button in the upper right corner of the status page if you'd like to receive notifications of status changes.

The port required for Articulate 360 is restricted by your network.

Ask your network administrator to allow communication over port 443.

A firewall is blocking access to Articulate 360.

Ask your network administrator to add these domains to your allowlist.