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Articulate 360 FAQs: Articulate AI

Article Last Updated

This article applies to:

Rise 360, Storyline 360, AI Assistant

Click here for all Articulate 360 FAQs.

Articulate AI offers powerful features to boost your creativity and accelerate course creation. These FAQs answer common questions about the two products that make up Articulate AI—AI Assistant and AI Video.

The information provided in this FAQ is for general informational purposes only and may be updated as our products and features evolve.

General

Is Articulate AI different from AI Assistant and AI Video?

Articulate AI is the general term we use when referring to generative AI features integrated into Rise 360 and Storyline 360. The two generative AI-powered products within Articulate AI are:

  • AI Assistant: an insightful AI information and automation tool that builds and converts text blocks, generates quizzes, imagery, and audio effects, helps compose effective copy, and converts source documents like PDFs into interactive blocks to create engaging content in minutes.
  • AI Video: an integrated AI video creation tool that can generate professional-quality training videos with realistic actors, natural-sounding voices, and custom backgrounds.

Can I try the Articulate AI features before making a purchase?

Yes. You can sign up for a free trial of Articulate 360 AI, which will give you access to the full Articulate 360 platform plus AI Assistant. At the end of the trial period, you must purchase a subscription for Articulate 360 AI for continued access to AI Assistant.

What happens to my AI-generated content after the free trial?

If your AI Assistant free trial expires, you retain access to any course content you generated with AI Assistant, in accordance with our content retention policy. However, you'll no longer be able to edit that content using the AI-powered features. In the case of AI-generated text-to-speech, you'll retain the audio file but won't be able to alter it.

If you’d like to continue using AI Assistant without interruption, you can purchase or upgrade your subscription to Articulate 360 AI.

Where is AI Video? When will it be available?

AI Video is still in development at this time. We look forward to sharing more information when it’s available.

Which Articulate 360 apps come with AI-powered features?

Articulate AI features are only available in the following Articulate 360 apps:

  • Storyline 360
  • Rise 360

What's the difference between AI Assistant in Storyline 360 and Rise 360?

While AI Assistant is available in both Storyline 360 and Rise 360, the features available vary. Check out this article to learn more about which Articulate AI features are available in each app.

Can AI Assistant understand and generate content in languages other than English?

Yes, AI Assistant can understand and generate content in any language supported by OpenAI. However, we can’t guarantee that content’s accuracy. We recommend working with a language expert to review any translated content generated by AI.

How does AI Assistant compare to other generative AI content-generation tools?

Developed by training experts and incorporating best practices, AI Assistant seamlessly integrates into creator workflows, enhancing speed, quality, and ease of use.  You maintain control through multiple guided steps and opt-in features—including the ability to specify the Bloom’s Taxonomy level for assessments—to achieve your desired output.

What AI technology is Articulate AI built on?

AI Assistant uses OpenAI and AI Video uses ElevenLabs for their underlying technology. As the AI landscape evolves, we're constantly reviewing performance and efficiency. That means we might use other subprocessors in the future. You can always check out our subprocessors page for the latest information.

What languages are supported in AI text-to-speech?

AI Assistant’s text-to-speech supports 32 languages. Here’s a list of the supported languages.

Is Articulate AI going to replace me?

Guided by our human-centered principles, we designed Articulate AI as a powerful ally in your course creation journey to accelerate your creativity and boost productivity. You’re in the driver's seat and can guide AI Assistant every step of the way in creating content, minimizing manual work so you can focus on higher-level strategic and creative tasks.

Accessibility

Is AI-generated content accessible?

Yes, the content generated by AI Assistant follows the same accessibility guidelines that the authoring app currently supports. Visit the links below for our accessibility conformance reports.

Does Articulate AI include tools to review content accessibility?

Articulate AI doesn't include tools for reviewing content accessibility. However, a built-in Accessibility Checker is currently on the roadmap for Storyline 360.

Is the authoring experience for AI Assistant accessible?

While authors can create accessible courses, the authoring experience is only partially accessible and doesn't fully support screen readers or other accessibility tools. This article provides more details on where Storyline 360 authoring is currently accessible.

To provide the greatest value to our customers, our priority is to improve the accessibility of published output for your learners. While we don't have a timeline for fully compliant authoring experiences with accessibility guidelines, we're making incremental progress and look forward to sharing more information as it becomes available.

Is alt text created automatically for AI-generated images?

In Storyline 360, the prompt used to generate the image is automatically added as alt text. However, the automatic generation process may also make the alt text shorter than is optimal for accessibility. You can manually modify the alt text as needed.

In a future update, we'll enhance AI Assistant to use an image prompt as alt text in Rise 360 as well. Explore the links below to learn more about how to manually add or modify alt text to images.

Authoring and Support

Is there a resource that can help me learn how to use the Articulate AI features?

You can find all the Articulate AI resources on this series page. It contains user guides, answers to other FAQs, and essential tips to get the most out of Articulate AI.

Can AI Assistant help with triggers and variables in Storyline? How about animations and Javascript?

These features aren't currently supported, but we encourage you to submit a feature request.

Can learners interact with AI Assistant from my published output?

AI Assistant can only be accessed through the authoring app while creating courses. Learners have no access to AI Assistant.

Can I edit the content generated by AI Assistant?

Yes, you can edit any text content generated by AI Assistant. You always have control over what content to include in your course.

Can AI Assistant create a full course using uploaded documents?

While you can import source content to create interactive blocks, full course generation via uploaded source documents isn't currently available. Keep an eye on our roadmap for updates.

Does the AI-generated output include a citation to the source?

AI Assistant doesn't currently have the capability to automatically include a citation to the source of generated content.

Can we train Articulate AI to follow our brand themes and company style guide?

At this time, we don't train—nor do we allow customers to train—Articulate AI on user data.

Will AI-generated images be tagged so people know they’re generated by AI?

AI-generated images are not automatically tagged or disclosed as being generated by AI. If you use AI-generated images in your work and share these images with others, you must include a disclosure that such images are AI-generated, pursuant to our Terms of Service.

What file types are supported as source documents for AI Assistant?

You can upload source documents for AI Assistant to reference when generating content. Supported file types include DOC/DOCX, PPT/PPTX, and TXT/TEXT files that are 100 MB or less and contain up to 200,000 characters. Note that AI Assistant only references extractable text in your source document, skipping images, audio, video, and content found in the Notes section of a PowerPoint file.

Account Management

Can I turn off Articulate AI features?

Yes, you have the option to turn off Articulate AI features by opting out of the free trial. When disabled, Articulate AI features will remain visible within Rise 360 and Storyline 360 throughout your subscription, but you won’t be able to use them. For additional questions about disabling Articulate AI features, contact our Sales team at sales@articulate.com.

Can I enable AI Assistant only for specific users/seats in a Teams subscription?

When enabled, AI Assistant is available to all seats in the subscription. There is currently no option to turn it on or off for individual seats.

Can I track Articulate AI usage on the user/seat level?

This is currently not a supported feature.

Can I opt out of Articulate AI data collection?

Articulate AI features don't retain or log customer data. After an Articulate AI feature generates your content, any data utilized in that process is promptly deleted from the servers of our AI subprocessors. You can also opt out of sending your personal data to Articulate in general.

Sales

Is AI Assistant a paid product?

AI Assistant is available with the purchase of the Articulate 360 AI package. For more information, see our pricing page. 

Do you offer discounts for AI Assistant?

Educational and Charity discounts don't apply to AI Assistant. Contact our Sales team at sales@articulate.com to discuss your options.

Can I purchase AI Assistant à la carte?

No, AI Assistant is only available as part of the Articulate 360 AI package. This package includes the Articulate 360 platform plus AI Assistant to accelerate your course creation process. It is not possible to purchase AI Assistant for individual seats or as a standalone product outside of Articulate 360.

Can I purchase AI Assistant only for specific users/seats in a Teams subscription?

AI Assistant is available as part of the Articulate 360 AI package. When you upgrade to Articulate 360 AI, access to AI Assistant applies to all users/seats in your subscription. There’s no option to activate or purchase AI Assistant only for selected users/seats on a subscription.

Can I purchase AI Assistant if I’m on an individual Articulate 360 subscription?

Yes, AI Assistant is available in both individual and Teams subscriptions as part of the Articulate 360 AI package.

Security and Privacy

Will my course content be shared with other users?

Your course content—generated by AI or not—will remain private unless you choose to share it with others. See this article for more information on the security and privacy of your data.

Does Articulate share my data with third parties?

While we share data with our AI subprocessors to fulfill your request, we have a zero data retention policy for them. That means we require all of our AI subprocessors to delete any customer content immediately after generating output.

Articulate retains your customer content for the duration of the subscription to provide the services under your agreement. For more information, see AI Security and Privacy at Articulate.

Is customer content used to train Articulate AI models?

No, Articulate doesn’t use customer content to train AI models. For more information, see AI Security and Privacy at Articulate.

What security controls are in place to mitigate AI-related attacks?

We have rigorous processes for vetting and implementing emerging technology to maintain a state-of-the-art infrastructure. We partner with third-party testing companies to continuously monitor our security infrastructure for vulnerabilities and implement fixes immediately. We also closely monitor developments in the infrastructure sector to address emerging vulnerabilities rapidly. Learn more about our security policy in our Trust Center.

How safe is Articulate AI?

Secure data transmission is critical in our Articulate AI implementations. We employ robust encryption protocols to protect all data exchanges against unauthorized access and maintain data confidentiality and integrity. For more information, see AI Security and Privacy at Articulate.

Do you have any AI-related security and privacy documentation?

Yes, this document describes AI Security and Privacy at Articulate. You can also reach out to us at security@articulate.com if you have additional security-related questions or privacy@articulate.com for questions about our privacy notice or how we manage your data.

Legal and Compliance

Who owns the content generated by the AI Assistant?

Articulate disclaims any ownership over customer’s inputs and outputs in their use of Articulate AI features. For more information, see Section 3 of the Articulate 360 Terms of Service.

How is my intellectual property protected from your AI subprocessor?

Articulate’s AI subprocessors only need access to your content for the limited purpose of generating AI output. We retain your customer content for the duration of the subscription to provide the services under your agreement. We have a zero data retention policy for AI subprocessors. That means we require all of our AI subprocessors to delete any customer content immediately after generating output. For more information, see AI Security and Privacy at Articulate.

Is it guaranteed that AI-generated content will not violate any copyrights?

Due to the nature of AI, Articulate does not guarantee that AI-generated content will never violate any intellectual property rights. We recommend you review and comply with applicable intellectual property laws for your use cases. For more information, see our Terms of Service.

Can I export AI-generated content to use outside of Articulate 360 courses?

You may use the content generated by any Articulate AI features at your own risk, in accordance with Section 2.18 of our Terms of Service.

How can I manage/prevent bias and offensive content when using AI image generation?

While we’re excited to offer this innovative feature, we also recognize that AI image generation is experimental and evolving and will sometimes generate results that don’t align with your expectations. To help us improve the product, we encourage you to report any inappropriate output, including the prompts you used, so that we can create a better experience for all users. In the meantime, check out our prompting tips to help you get the results you want.

How do you ensure compliance with relevant regulators and standards governing the use of AI in your products and services?

Compliance with legal and regulatory standards is one of the core tenets of our AI deployment strategy. We regularly review and update our practices and policies to align with evolving regulations, including international data protection protocols, to ensure Articulate AI features comply with applicable laws and industry standards. For more information, see AI Security and Privacy at Articulate.